Export & Customs Operations
While the container sits at the port,
demurrage is running.
Shipment tracking, country-specific document checklists, cost breakdowns and letter-of-credit tracking. Which document is missing, where each container is, what a shipment actually cost — all on one screen.
A wet-signed certificate of origin was requested. It will be collected from the chamber of commerce and submitted tomorrow.
Click a shipment — its status and latest note open up.
Filled dots on the progress line show completed steps. Figures and companies are illustrative.
Not every country wants the same paperwork.
The document set required for one destination differs from the next. Defined per country, a missing document shows up before the container reaches the port — if it shows up at the port, you pay demurrage.
The Italy shipment is missing its certificate of origin. Without it the customs declaration cannot close and the container waits at the port — demurrage accrues daily.
You define the per-country document list. Regulation and bilateral agreements change; keeping the list current is work to do with your customs broker. The system checks the list you defined — it does not interpret regulation.
What did the shipment actually cost?
Freight was known at quotation, but demurrage, delivery orders and terminal handling appear afterwards. If the real cost isn't visible when a shipment closes, the next price is wrong too.
On this shipment the entire difference came from demurrage, and the demurrage came from a missing certificate of origin. Document tracking isn't bureaucracy — it is a cost line.
An estimated arrival shouldn't just be a promise.
When the date given to a buyer doesn't hold, the relationship suffers. If your past shipments' real transit times are on record, the date you give is an average rather than a guess.
The Habur route averages 3.6 days over. Telling the buyer 7 days instead of 4 is both accurate and means fewer phone calls. That number only exists if past shipments were recorded.
Miss a letter-of-credit condition and the goods went but the money didn't.
Dates and document conditions under an LC are strict; a shipment loaded a day late or a missing clause blocks payment. Entering the conditions and putting them on a countdown makes that risk manageable.
Three days to the latest shipment date and the goods aren't on a vessel yet — when this line turns red the exporter needs to hear about it, not the bank. The system runs the countdown; interpreting the LC text is your bank's and your broker's job.
The rest of the operation
Container and lot tracking
Container number, seal number and the lot inside are recorded. What is in which container is known without opening it.
Document archive
Declarations, bills of lading, invoices and certificates are stored against the shipment. In an audit or a dispute, the file is ready.
Quote vs actual
The quoted price sits beside the realised cost, showing which route and which country is eroding margin.
Broker access
Your customs broker can be given shipment-level access and upload documents through the system, cutting email traffic.
Demurrage alerts
A warning arrives before free time runs out. If that alert helps once, it pays the software's annual fee.
Multi-currency
USD, EUR and TRY are tracked together, with exchange differences shown as their own line in shipment profit.
Questions
Does this software file the customs declaration?
No. The declaration is filed by your customs broker through the official system. This software manages document preparation, gap tracking, cost breakdowns and shipment monitoring. It does not replace your broker — it makes sure a complete file reaches them.
Does vessel tracking come in automatically?
When the carrier or agent gives a tracking number, container status is updated manually or by file import. Automatic vessel tracking requires a data provider subscription; we discuss whether you want it and what it costs before installation — if you don't need it, it is an unnecessary expense.
Do you prepare the per-country document lists?
Starter lists come preloaded for common destinations, but you need to review them with your customs broker. Regulation and bilateral agreements change; keeping them current is your and your broker's job. The system checks the list you defined.
Does the system interpret LC conditions?
It does not. You enter the dates and the document list, and the system counts down and warns. Interpreting the LC text is your bank's and your broker's job — trusting software with that would be wrong.
Can it be used for imports?
It can. The stage flow and document list are defined for the import direction; cost breakdowns and demurrage tracking already work the same both ways.
Does it talk to our accounting software?
Sales invoices, cost lines and exchange differences can be exported. Tell us which package you use and we'll say whether it's a direct integration or a file transfer.
Let's track
one shipment end to end.
Which countries, how many shipments a month, do you have your own broker. We'll build a demo on your own routes.
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